Shipping policy
SHIPPING POLICY
At YAHWEH Works, we currently ship orders within the Philippines.
Order Processing
Orders are normally processed within 1–3 business days after the order is placed.
During product launches, promotions, holidays, or periods of high order volume, processing may take longer.
Delivery
After your order has been processed and handed to the courier, delivery times may vary depending on your location and the courier’s operations.
Estimated delivery times are generally:
- Negros Island: approximately 1–4 business days
- Luzon: approximately 3–7 business days
- Visayas: approximately 2–5 business days
- Mindanao: approximately 3–7 business days
These are estimates and not guaranteed delivery times. Courier delays may occur due to weather, holidays, high shipment volume, or other circumstances outside our control.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on the available shipping options and your delivery location.
If a Free Shipping promotion is available, the applicable shipping fee will be covered according to the terms of that promotion.
Tracking
Once your order has been shipped, we may provide a tracking number when available.
Customers can use the tracking information provided to monitor their shipment.
Incorrect Addresses
Please carefully check your shipping information before completing your order.
If an order is returned because of an incorrect or incomplete address, refusal to receive the package, or repeated failed delivery attempts, additional shipping charges may apply before the order can be resent.
Delayed or Lost Packages
Once an order has been handed over to the courier, delivery is handled by the courier. We will assist customers in contacting or coordinating with the courier when necessary.